FAQ

Frequently Asked Question

RETURN

What's your return policy?

Unfortunately, we don't accept return items and issue a refund. All sales are final. We only issue full refunds when item was delivered with damages if you send contact us within 10 days from receiving your items.

What should I do with damaged items?

Can I exchange items?

No, our product is one and only from Japan.

Shipping

Do you ship outside the United States?

Right now, we do not ship items out of the United States. We ship to only the United States including Hawaii, Guam, and Alaska.

What happens if my package is lost in transit?

If a package is shown as delivered but you did not receive, please contact the carrier first and then Contact us.

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.

If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please contact the carrier and make the change.

When will my order ship?

We ship products between 1-3 businesses days. Arrival time vary depends on the shipping options you choose, and your shipping area.

What are your shipping fees?

Shipping fees are automatically calculated through our shipping module and are based on location and package weight and will be displayed at the time of checkout.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

We are dedicated to ensuring our customer’s satisfaction.

If you receive a damaged item within your order please immediately send us the order number and pictures of your items that arrived damaged at info@akihabara-tokyo.com. This is vital for us to locate your information and assist you as swiftly as possible. Damaged or defective items need to be addressed within 10 days from the day of delivery. Once the product is reviewed & confirmed damaged or defective, you will be eligible for a refund. We currently do not offer any exchange items. Any product prior to confirmation is not eligible for either. Please note: Original shipping costs are non refundable.

Otherwise, all sales are final.